Shipping Policy

SHIPPING

Orders will be delivered between 1-3 business days to either the home address or clinic. 

Orders to home are sent through Purolator, and due to overwhelming ecommerce business, Purolator is no longer required to get a signature upon delivery. Purolator FAQ

All purchases are FINAL SALE and can not be returned to the Russell & District Veterinary Clinic. The ONLY exception to this is most food companies have a 100% guarantee on their pet food, so if your pet has a palatability issue please contact us. 

RDVC is not responsible for orders stolen, frozen, melted, wet, or otherwise compromised when shipped to home. It is expected someone to be home for the delivery. 

Shipping costs are based on the products ordered. Due to size and/or weight, certain items may bear a shipping surcharge or special handling fee. Total shipping charges are automatically calculated during Checkout prior to completing your order.

Shipping fees cannot be refunded.

Standard Shipping is available across all Canadian provinces. Some restrictions apply to specific locations. Shipments to rural addresses may exceed the standard shipping delivery window and may not be available for Ship to Home. Shipments are not available to post office box addresses.